Start Your
Care Plan — Talk to a Patient Coordinator
To plan treatment, screening or a second opinion at Bali
International Hospital, send your situation to an international patient
coordinator using the inquiry form or WhatsApp below, and you will
receive an honest first assessment — usually within one business
day. Sanur Medical Concierge is an independent
patient-navigation service at KEK Sanur. There is no cost and no
obligation to start a conversation; the first thing we give you is a
straight answer about whether and how we can help.
Every great care journey begins with one clear message. Tell us what
you need, and a named coordinator takes it from there.
How to reach us
You have two simple ways to start, and either one reaches a real
patient coordinator.
Concierge inquiry form
The most thorough way to begin is the secure inquiry form. Please
include:
- Your name
- Your country
- Your condition or the specialty you need (for
example: cardiology, orthopaedics, IVF, health screening, second
opinion) - Your preferred dates or rough travel window
- A short message describing your situation,
questions or goals
The more context you give, the more useful our first response will
be. With your consent, this lets us begin a pre-travel record
review and prepare a realistic plan.
Open the secure concierge inquiry
form and tell us about your case.
WhatsApp a coordinator
If you prefer a direct, conversational start, message us on
WhatsApp:
A sticky WhatsApp button is available on every page for quick access
from your phone. For time-critical or potential medical-evacuation
situations, say so immediately in your message and we will escalate
right away.
What happens after you
contact us
- We read your case carefully. A named international
patient coordinator reviews what you have sent. - You get an honest first assessment. Usually within
one business day, we tell you whether Bali International Hospital is a
sensible fit, and what the next step is — even if that answer is “treat
this at home.” - We build your plan. With your consent we arrange
the specialist record review, sequence appointments, prepare your Indonesia medical visa and
logistics, and reserve recovery
accommodation — all quoted transparently. - You travel prepared. Everything is confirmed before
you fly, with a coordinator on the ground in Sanur.
What to expect from our
coordinators
Our patient coordinators are your single, accountable point of
contact. They handle logistics, scheduling and communication in plain
English, and they stay reachable through your recovery window. They will
never diagnose, prescribe or give medical advice — that is the role of
the licensed specialists who examine you. What they do is make the
entire journey around your care organised, transparent and calm. Meet
the team behind them on our About page.
Medical disclaimer. Sanur Medical Concierge is an
independent, non-clinical facilitation service. We coordinate
appointments, visas, transfers, accommodation and recovery. We do not
provide diagnoses, prescriptions or medical advice. All clinical
decisions are made by licensed specialists at the treating hospital.
Information here is general and not a substitute for professional
medical consultation. In a life-threatening emergency, contact local
emergency services immediately.
Your privacy
Anything you share is treated as confidential health information. We
use your details only to assess and coordinate your care, share
documents only with your written consent and only with the relevant
clinical department, and handle your records under a clear privacy
protocol. You can read more about our standards on the trust and accreditation page.
Frequently asked questions
How do I contact an international patient coordinator in
Bali? Use the secure inquiry form or WhatsApp on this page.
Include your name, country, condition or specialty, preferred dates and
a short message, and a named coordinator at Sanur Medical Concierge will
respond, usually within one business day.
Is there a cost to contact you? No. Starting a
conversation and receiving an honest first assessment is free and
carries no obligation. We charge a transparent coordination fee only if
you choose to proceed with a plan.
How quickly will I get a response? We typically
respond to new inquiries within one business day. Urgent and
medical-evacuation cases are escalated immediately — tell us in your
first message if your situation is time-critical.
What information should I include in my message?
Your name, country, condition or the specialty you need, your preferred
dates or travel window, and a short description of your situation. More
context means a more useful first response.
Can you tell me if Bali is right for my treatment before I
commit? Yes. Our pre-travel assessment, including a licensed
specialist’s record review, is designed to answer exactly that —
honestly, and before you spend on flights.
Do you handle the visa and recovery too, or just the
appointment? We coordinate the whole journey: record review,
appointments, medical visa and
logistics, transfers, recovery
accommodation and aftercare, all through one accountable
coordinator.
Ready when you are. Open the inquiry form or
message us on WhatsApp
, and
return to the Sanur Medical Concierge homepage to
explore the full scope of our service at KEK Sanur and Bali
International Hospital.